June 26 2018
The Mirage, Las Vegas, NV

About the Awards

The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions. See photos from last year.

Join us during the awards gala on Tuesday, June 19, 2018 from 6:30PM-9:00PM as winners are recognized for their unique achievements.

2018 Award Categories:

End User Categories:

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Customer Contact Leader of the Year (REBRANDED)

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Best in Class Contact Center (Under 99 seats)

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Best in Class Contact Center (100-199 Seats)

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Best in Class Contact Center (200+ seats)

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Best Training & Development Program

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Best Contact Center Culture

Vendor Categories:

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Omni Channel Provider of the Year

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CRM Provider of the Year

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Outsourcing Provide of the Year

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Workforce Optimization Provider of the Year

Collaboration Category:

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Customer Contact Innovation of the Year

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For questions email awards@callcenterweek.com