Call Center Awards

June 16, 2015

The Mirage, Las Vegas, Nevada


Welcome to the Call Center Week Excellence Awards

The 2015 Call Center Week Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of contact center functions.

This year, we are elevating the awards ceremony into an evening function with live entertainment provided by famed magician and  mentalist Oz Pearlman, cocktail hour followed by a 3-course dinner sponsored by Salesforce

2015 Awards Categories:

Individual Awards
  • NEW: Best Supervisor of the Year
  • Best Contact Center Leader of the Year
Company Awards
  • Best in Class Contact Center (Under 99 Seats)
  • Best in Class Contact Center (100-199 Seats)
  • Best in Class Contact Center (200+ Seats)
  • Best Training & Development Program
  • Best Use of Voice of the Customer
  • Best Contact Center Culture
  • NEW: Best Marketing Team that Supports Customer Service
  • NEW: Best IT Team for Driving Customer-Centricity & Technology Integration
  • VENDOR CATEGORY: Best Outsourced Provider
  • VENDOR CATEGORY: Best Technology Solution Provider
  • VENDOR CATEGORY: Best New Technology Solution (nominated by end-user)

Finalist & Winners Announcement:

  • View the 2015 Finalists! - Congratulations :)
  • Winners Announcement: during the Call Center Week Excellence Awards Ceremony Evening Gala on Tuesday, June 16th.

Sponsorship Opportunity

Awards Video from 2013


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