Welcome to the
CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

We’re working on details for the 2018 awards and expect to have some info for you ready towards the end of this year. For immediate questions, please email awards@callcenterweek.com.

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Past Judges

Becky Ploeger

Vice President Of Customer Care
PetSmart

Cheryl China

SVP, Head Of Contact Center Specialized Teams
Citizens Bank

Mary Beth Jenkins

Chief Operating Officer
UPMC Health Plan

Bob Azman

Vice President, Traveler Services, Americas and Global
Carlson Wagonlit Travel

Jennifer Hanson

Director, Target.com Guest Services & GiftCard Operations
Target Corporation

Heather Magaha

SVP, National Client Services Manager
Wells Fargo Bank

Docia Myer

Vice President of U.S. Financial Sales
CPI Card Group

John Pompei

Head of Customer Care Operations WW
Electronic Arts (EA)

Troy Mills

Divisional Vice President of Customer Care Operations
Walgreens

View All Judges

2018 Awards Categories

View the end user and vendor awards categories. Stay tuned for when the nominations open to apply!

End User Categories:

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Customer Contact Leader of the Year (REBRANDED)

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Best in Class Contact Center (Under 99 seats)

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Best in Class Contact Center (100-199 Seats)

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Best in Class Contact Center (200+ seats)

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Best Training & Development Program

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Best Contact Center Culture

Vendor Categories:

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Omni Channel Provider of the Year

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CRM Provider of the Year

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Outsourcing Provide of the Year

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Workforce Optimization Provider of the Year

Collaboration Category:

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Customer Contact Innovation of the Year