Welcome to the
CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

The 2018 Awards Applications are now released! Click here to apply. The deadline to apply is March 16, 2018.

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Past Judges

Becky Ploeger

Vice President Of Customer Care
PetSmart

Cheryl China

SVP, Head Of Contact Center Specialized Teams
Citizens Bank

Mary Beth Jenkins

Chief Operating Officer
UPMC Health Plan

Bob Azman

Vice President, Traveler Services, Americas and Global
Carlson Wagonlit Travel

Heather Magaha

SVP, National Client Services Manager
Wells Fargo Bank

Docia Myer

Vice President of U.S. Financial Sales
CPI Card Group

John Pompei

Head of Customer Care Operations WW
Electronic Arts (EA)

Troy Mills

Divisional Vice President of Customer Care Operations
Walgreens

View All Judges

2018 Awards Categories

View the end user and vendor awards categories. Click here more information on each category.

The 2018 Awards Applications are released! Apply here. The deadline to apply is March 16, 2018.

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Customer Contact Leader of the Year

End User Category

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Best in Class Contact Center (Under 99 seats)

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Best in Class Contact Center (100-199 Seats)

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est in Class Contact Center (200+ seats)

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Best Training & Development Program

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Best Contact Center Culture

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Best in Class Omni Channel Experience

Vendor Category

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Omni Channel Provider of the Year

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CRM Provider of the Year

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Outsourcing Provider of the Year

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Workforce Optimization Provider of the Year

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NextGen Innovation of the Year

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Best Training & Development Program

Introducing our entertainer…

Paul Zerdin

One of the world’s most in demand performers, ventriloquist Paul’s unique talents have seen him invited to perform for The Queen on “The Royal Variety Show” no less than 3 times, and rack up international TV appearances from Montreal’s prestigious “Just For Laughs” to ITV1’s “Comedy Rocks”. His critically acclaimed live shows have seen him sell out theatres across the globe, and he makes his Las Vegas debut this autumn at the legendary Planet Hollywood. With his hilarious ventriloquism, charm and impeccable comic timing, Paul’s live performances see him bring to life several very different characters including cheeky pre-adolescent Sam, belligerent OAP Albert and precocious infant Baby, as seen in his winning performance on NBC’s “America’s Got Talent” 2015, which has had millions of views on YouTube.